DELIVERY UPDATE: We're experiencing a very high volume of orders. Please bear this in mind and allow up to 10 working days for shipping & collection.

Shipping & Returns

 

 

 DELIVERY

All products are dispatched from our South Dublin warehouse within 7 working days.

Please note that our online store runs separately to our Lifestyle Store and the same T&C’s do not apply when purchasing directly from our store in Stillorgan.

We are currently working on getting the best deal possible for our customers in the rest of the world who are outside ROI, UK & Europe. Please bear with us whilst we work on this feature for our site.

DELIVERY COSTS

Ireland

UK

Europe

€9.95

€24.95

€24.95

Standard Shipping

Standard Shipping

Standard Shipping

 

VAT & IMPORT DUTIES

Please note that if you're shopping from outside of the EU, you may be labile to pay custom duties and taxes prior to receiving your package from the courier service.

 

CLICK & COLLECT

By default, all orders will be prepared and made available for collection from or Stillorgan store at the address below:

Monday - Friday 10:00 am - 5:30 pm

No. 58 Spruce Avenue, Stillorgan, Dublin A94 X292

You will be notified by email as soon as your order is ready for collection. Please allow 24-48 hours for your order to be processed.

 

RETURNS

Please note that we cannot offer exchanges for any purchases made on our online store. These will be processed for a refund only.

Once we have received your return, it can take 3-5 days for us to be able to process this so please bear with us. You will be notified by email as soon as your return has been processed.

Please note that the refunds cannot be processed from our team members at our lifestyle stores. Refunds can only be processed from our online team members as our online shop works as a separate entity.

Orders can be returned to the following address:

  • No. 58 Spruce Avenue, Stillorgan, A94 X292

Please ensure your package is clearly labelled with your information and order number. Each item must be unused and in its original packaging.

If you wish to drop off your return to our Stillorgan store in person, you can do so Monday to Friday from 10am to 4:30pm. Our store team will pass you return onto the online team to be processed.

FAULTY ITEMS & BREAKAGES

We are very disappointed on the rare occasion that a customer receives a faulty/broken item.

You can return your item under our normal returns procedure for a refund. Make sure you let us immediately know about the fault/breakage so we can make sure that other items are not affected. We will refund any postage on a faulty item, and ensure you are reimbursed for standard return postage on the item.

Please inspect your item upon delivery and return within 2 working days from date of delivery.

 

ITEMS EXCLUDED FROM RETURNS

Please note that our Bespoke Luxury Cushions cannot be returned once they have been removed from their protective packaging and the security seal has been removed.

Toiletries or beauty products are not eligible for refund if the seals have been broken.

  

If you have any queries, please contact us at online@helenturkington.com